MSP IT answering services.
Offer 24/7 technical support from a team of
trained virtual receptionists.
What is an MSP answering service?
An MSP answering service, AKA MSP support service is a customer service solution that answers calls on behalf of managed service providers. Using your customized scripts, we take and relay messages, book appointments, and more.
Just like you, we're proud to provide a technical service that supports others.
The top features of an MSP answering service.
24/7 customer service
Give callers professional support from a team of virtual receptionists, 24 hours a day.
Message management
We can answer chats on your website just like we do your calls.
Lead qualification
Capture and qualify callers’ needs and convert more leads to customers.
Appointment booking
Book more appointments and grow with secure appointment scheduling.
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers for a personalized experience.
![Manage calls]()
Manage your calls
Busy? Have an important meeting? We've got you covered.
The voice (and ears) of your business.
From lead qualification to 24/7 live chat support, they combine expertise,
efficiency and empathy to support your MSP, IT and Cloud customers.
1.Let's talk.
Tell us about your firm, your clients and your goals. We work with you to create
call flows to give your clients the best experience.2.Start forwarding your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of your interactions via our app, SMS, or email.
App features.
Hear how we sound.
00:0400:00
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FAQs.
How will my calls be answered with an MSP answering service?
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We answer your calls just as you would! During the onboarding process, we get to know your business and help you build customized scripts. You can amend scripts and update your preferences on how we handle your calls at any time.
How long does it take to set up an MSP support service?
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It can take anywhere between twenty minutes to 24 hours, depending on which features you want. Once we've completed
your onboarding call, we can start handling your customer service. Sign up today to start seeing the benefits of our service tomorrow.Can I scale this service in accordance with my busiest seasons?
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Yes! Our pricing plans are fully scalable. So you can upgrade to add more minutes for busy seasons, downgrade during
quieter times, and cancel at any time.Why should I hire an MSP answering service instead of a call center or in-house staff?
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Hiring your own in-house team is an option, but it also tends to be more expensive than using an answering service. You
also have to account for holidays, sick days and other interruptions to service. Likewise, hiring a fixed-location call center
leaves your service vulnerable to power outages and other disruptions. Our receptionists work in a distributed model,
ensuring your service is protected from localised power outages and other disruptions.Will I be charged for spam message answering?
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We do not charge to block calls but we don't automatically block calls. You can always get in touch with our client services
team to block a specific number. When our receptionists realise it's a spam call, they hang up and we don't charge for the
first thirty calls that last less than thirty seconds. You can also add IVR to block all “robo calls”.
Can't find the answer to your question? Call us at 800-700-8888 or email us at sales@answerconnect.com
See pricing.
Find the right plan for your business.
By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.
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Mindset
Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
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