24/7 Services.
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services we offer.
How can call routing help grow my business?
No call should be considered routine. We handle your call types
and accounts the way you want.
Following your call handling protocols, we route or transfer specific customer calls to the appropriate person.
The top features of a call routing and
transfer service.
24/7 customer service
Give your customers 24/7 professional support
with a team of virtual receptionists.Lead qualification
We can qualify leads before routing them to you and your team.
Live chat answering
Qualify your website visitors as leads with 24/7
live chat.Appointment booking
Streamline the customer journey with appointment scheduling.
Reaching the right person matters.
58%
of consumers will end a relationship with a business due to poor customer service.1
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers
for a personalized experience.![Manage calls]()
Manage your calls
Busy? Have an important meeting?
We've got you covered.
The voice (and ears) of your business.
The best lead qualification service is the one that can handle the unique challenges of your business. Our
friendly receptionists are an extension of your firm.
From first point of contact to final purchase, they combine expertise, efficiency and empathy to give your customers consistently professional service.
1.Let's talk.
Tell us about your business, your customers and your goals. We work with you to create qualifying
questions to capture the information you need to grow.2.Start forwarding your calls.
Our friendly receptionists engage
and interact with your leads and customers, 24/7.3.Stay up-to-date Anywhere.
See details of every customer interaction via our app, SMS, or
email.
You’re in good company.
“I use AnswerConnect for our after hours
line as a heating and air conditioning company. It works great for filtering calls
and determining what are the real emergencies that require an after hours
tech and what information can be left in a message for the daytime office staff to address.
“Excellent service at a really good value. As
a small business owner, having a service
like this takes a load off and allows us to focus our attention on what really matters.
No call goes
unanswered.
Our virtual receptionists answer incoming calls within four rings. When a call comes in that
needs to be transferred or routed we politely place your caller on hold. Following this, we call you on a separate telephone line and transfer the call once you've answered and confirmed you’re available.
Choose the call routing protocols to determine where we transfer a call. You can change these protocols at any time.
FAQs.
What is a call routing and transfer service?
![Arrow icon]()
A call routing and transfer service, is
an answering service which allows your callers to reach the right person, at the right
time. Provide your callers with instant responses from a real-person, and capture every call 24/7.How does call routing and transfer work?
![Arrow icon]()
During your onboarding process, we create protocols to ensure we know what to do when a specific call comes in, so all
calls are handled effectively by the correct person.How can call routing and transfer help me?
![Arrow icon]()
A call routing and transfer service can help you get time off the phone. Your customers are greeted by a real person before being seamlessly transferred to the appropriate member of your team. Through clear communication, and protocols - you
will only be transferred the calls you're available to take. Answer every call when you untie yourself from the phone.How can I update my call routing and transfer preferences?
![Arrow icon]()
You can update your call routing and transfer protocols at any time through the AnswerConnect app. Contact the Client
Services team for more information on 800-858-1625.How will you answer my calls?
![Arrow icon]()
We answer your calls just as you
would — with a friendly, professional and on-brand voice. We work with you to create the perfect script for every type of call so your prospects get the right response every time.
Can't find the answer to your question? Call us now: 800-700-8888 or email us at hello@answerconnect.com
See pricing.
Every plan comes with 24/7 coverage from a team of real people.
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Learning, Sharing & Giving Back.
These are core values of AnswerConnect. Here is a book we think you might like.
Mindset
Carol DweckOur success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
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