24/7 Services.
Discover more about the
services we offer.
Enhance the call experience with bilingual receptionists.
Give your French-speaking callers professional support from a team of trained receptionists fluent in English and French.
Speak your callers’ language and offer customer service that goes above and beyond.
Powerful bilingual services to help you
grow.
24/7 customer service
Give your customers 24/7 professional support
in any language.Live chat answering
We can engage your website visitors in French and English, just like your callers.
Lead qualification
Capture and qualify leads using custom
questions in French and English.Appointment booking
Take control of your calendar with secure appointment scheduling.
Be there for every
customer.
29%
of businesses say they’ve lost customers for not
providing multilingual support.1
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers
for a personalized experience.![Manage calls]()
Manage your calls
Busy? Have an important meeting?
We've got you covered.
The voice (and ears) of your business.
The best bilingual answering service is the one that can handle the unique challenges of your business. Our
friendly receptionists are an extension of your team.
From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to give your
customers consistently professional service.
1.Let's talk.
Tell us about your business, your customers and your goals. We work with you to create call flows to give your clients the best experience.
2.Let us handle your calls.
Our friendly receptionists engage and interact with your leads and customers 24/7.
3.Stay up-to-date Anywhere.
See details of every customer interaction via our app, SMS, or email.
You’re in good company.
“Over the past twenty years, we've collaborated with numerous companies, and AnswerConnect distinctly stands out for its professionalism and dedication to service. Their agents not only receive training but also undergo periodic evaluations, ensuring consistent and gradual improvement in service quality.
“This company has exceptional customer service, and I would highly recommend them to support your business. Whenever we need changes to our procedures, they never hesitate to support our requests. A very well-run company.
We answer just as you would.
We work with you to determine custom call-handling protocols in advance. So, regardless of whether the call comes in in English or French, we offer professional service every time.
Keep your front office open 24/7 to respond to every business inquiry.
FAQs.
What is a bilingual answering service?
![Arrow icon]()
A bilingual answering service is a B2B customer service solution in which virtual receptionists fluent in multiple languages answer calls on behalf of your business. In the case of our Canadian bilingual answering service, our receptionists speak English and Quebecois-French.
Can a bilingual answering service forward calls?
![Arrow icon]()
Yes. Just like an in-house receptionist, we can route calls to specified members of your team. We work with you to identify the right person to route calls to for specific inquiries.
How can a bilingual answering service benefit me?
![Arrow icon]()
Choosing a bilingual answering service means callers can get support in their language 24/7. And when you greet customers in their language, they feel most comfortable. That means a better customer experience, an improved reputation and more loyal customers.
Can I customize how you handle my calls?
![Arrow icon]()
Yes. During onboarding, we work with you to develop custom call scripts that respond directly to your business goals. We handle your calls by following personalized scripts that you curate. You can edit your customizations at any time through the AnswerConnect App.
What industries can a bilingual answering service operate in?
![Arrow icon]()
We have a suite of clients across many industries. Including but not limited to:
Can't find the answer to your question? Call us now: 800-700-8888 or email us at hello@answerconnect.com
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Carol DweckOur success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
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