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800-700-8888

24-hour call centre services.

Delight your customers with 24/7 support.

Plans & Pricing
Call centre agent wearing headphones

Why it works.

  • Always available

    Always available

    Be there for your prospective customers. Anywhere, anytime.

  • Lead capture

    Capture every lead

    Never miss an opportunity
    when clients call.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognize your returning callers
    for a personalized experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting?
    We've got you covered.

How can a call centre help your business?

Considering hiring a call centre for your business? Unlike a fixed location call centre, our call centre solution offers round‑the‑clock coverage from a team of virtual receptionists.

We provide the same consistent support as a call centre, without the overhead costs that come with owning an office.

With virtual call centre agents distributed across Canada, you're protected from local service outages and natural disasters.

Male receptionist in blue shirt wearing headset

What can a Canadian Call Centre
service do for your business?

  • 24/7 customer service

    With a team of virtual receptionists supporting your business 24/7/365, customers can reach you, anytime.

  • Easy appointment booking

    Book more appointments and grow your bottom line. With appointment scheduling, our call centre agents add bookings directly to your calendar.

  • Messages and voicemail

    We get your calls to the right person at the right time. We route your inbound calls, emails, and chats where they need to go.

  • Industry-specific knowledge

    With call centre solutions specialized to your industry, you can give every caller a unique response.

  • Call forwarding and routing

    Direct specific calls to the best person in your team. Decide where we route your inbound calls, and chats to pursue the best leads.

  • Order-management

    Grow your order capacity and boost your bottom line with a 24/7 order management call centre service.

  • Lead capture and qualification

    Free your team to focus on converting the best opportunities for your business while your virtual receptionists qualify your leads.

  • Track engagement everywhere

    View messages, track your usage and adjust your account settings anywhere through your secure AnswerConnect Portal.

Aesthetic circles

The voice (and ears) of your business.

Our friendly virtual call centre agents are an extension of your business.

From call answering to lead qualification, our agents combine expertise, efficiency and empathy to provide a consistently professional service.

  • 1.Let's talk.

    Tell us about your business, your customers and your goals. We work with you
    to create call flows to give your clients the best experience.

  • 2.Let us handle your calls.

    Our friendly call centre agents engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of every customer interaction via our app, SMS, or email.

Aesthetic blue arc
Aesthetic blue arc
Trustpilot logo

AnswerConnect has been amazing for us. The service is incredible and the client login dashboard really helps us understand where we can improve our service to clients

Perry Power

Very useful service - easy to communicate with and set up scripts for call handling. They form a very useful part of the front-end of our business and definitely help us convert more enquiries into clients.

Russ Dyble

Really easy to set up, customised to my business needs and regular check ins with an account manager. Would definitely recommend to anyone looking for this type of service.

Leanne Scaletta

We have been with answer connect for about 6 months now, and I am very pleased with there staffs call handling abilities, along with the quickness they are able to adjust to changes in our script.

Jason Santa Lucia

This has been the best decision our company made with regards to a call center service. The team is extremely professional, great customer service and very easy to work with.

Janet Langrehr

AnswerConnect has been awesome to work with. They have been very helpful and knowledgable when setting up our call script and were able to quickly help us get integrated to our internal CRM application.

Daron Zwink

The answer connect set up process was great. They offer so many features and my agent, Tressa worked really hard to go step by step with me in creating scripting and processes for our phone calls.

Shana Kotsiris

Answer Connect is very professional and thorough. Their "back office" is very functional and interactive allowing one to "tweak" call handling and scripts.First impression is A+!

Rod Yarger

Our on-boarding experience with AnswerConnect was seamless. The support they have provided since we started has been perfect. We are quite pleased with the decisions to work with them.

Scott Snider

Answer Connect is extremely responsive, and they've been able to tackle any problem that we ask them to so far. I'm very happy to have them answering our firm's after hours calls.

Emily

Hear how we sound.

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To hear how we could answer your calls, call us for free on the number below.

To hear how we could answer your calls, enter your company name and call us for free.

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FAQs.

  • What is a call centre service?arrow

    An inbound call centre service is specialized customer support in which real people - working remotely - answer calls on behalf of a business.

  • How can I improve my contact centre? arrow

    Engaging with callers 24/7 is a major challenge, especially for small and medium businesses that don’t want to pay for a team to operate around the clock. That’s why many businesses opt to outsource their customer support to an inbound call centre solution.

  • How to choose a call centre solution?arrow

    Every business is different, and every call centre solution will offer varying services. AnswerConnect offers a scalable call centre solution. You can adjust the amount of minutes you require each month and add new services (including live web chat support and appointment scheduling) at no extra cost.

  • Does my business need a call centre?arrow

    A call centre service can help your business by freeing up time for your existing team while providing the same high standard of customer service. If you're having trouble answering calls, following up with questions or generally engaging with leads and clients, then an answering service is an invaluable support tool for your business.

  • How does a call centre work? arrow

    A virtual call centre provides real-time responses to business calls and web chat interactions. Call centre agents respond to calls and on-site web chats, record messages, and relay them to your team.

  • How will you work with my business? arrow

    We work with your current team and design call flows to respond to your business needs. If you already have a receptionist team, you can choose an after hours call centre solution, or simply opt for us to handle your overflow calls.

  • Are you based in Canada? arrow

    Yes, our call centre receptionists are based around Canada, so you can give callers an on-brand experience in every interaction.

Can’t find the answer to your question? Call us now: 800-700-8888

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Mindset

Carol Dweck

Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

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