24/7 Services.
Discover more about the
services we offer.
How can a call centre service help grow my business?
You need to answer every call comes to your business. But how do you find time to do all the other tasks you need to grow your business?
Get time off the phone without missing a single lead and protect customer relationships with 24/7 call centre services.
The top
features of a
call centre
service.
24/7 customer service
Give your customers 24/7 professional support with a team of virtual receptionists.
Live chat answering
We can answer chats on your website just like
we do your calls.Lead qualification
Capture and qualify callers’ needs and convert more leads to customers.
Appointment booking
Fill your calendar and take control of your schedule with secure appointment scheduling.
Professional call centre solutions matter.
41%
Source: 1Medalliaof Canadians say a poor customer experience will drive them to do business with another brand.1
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers
for a personalized experience.![Manage calls]()
Manage your calls
Busy? Have an important meeting?
We've got you covered.
The voice (and ears) of your business.
The best virtual receptionist service is the one that can handle the unique challenges of your business. Our friendly receptionists are an extension of your firm.
From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to give your customers consistently professional service.
1.Let's talk.
Tell us about your business, your customers and your goals. We work with you to create call flows to give your callers the best experience.
2.Start forwarding your calls.
Our friendly receptionists engage
and interact with your leads and
customers, 24/7.3.Stay up-to-date Anywhere.
See details of every customer
interaction via our app, SMS, or
email.
You’re in good company.
“Very responsive, polite and helpful. Account setup was easy. The team of staff is wonderful. This has already been a positive addition to my business and we are just getting started.
“AnswerConnect was the best decision we made this year. They are very quick and responsive. We are very happy with the service. Their online portal is so easy to use and give feedbacks. Every time I give feedback they improve their script immediately and I couldn’t ask for more. You guys are doing great.
Scalable service for growing businesses.
We know business demand can fluctuate. That’s why our plans are fully scalable.
Launching a big marketing campaign? Add minutes to your plan in just a click.
Experiencing a slow season? Downgrade your plan and save at any time.
FAQs.
What is a call centre service?
![Arrow icon]()
A call centre service is a B2B solution in which a team of trained agents answer calls on behalf of your business.
How does a call centre service work?
![Arrow icon]()
A call centre service provides your callers with instant connection to a real person. Our professional virtual receptionists can handle your customer calls and live chats. With seamless CRM integrations, all your customer information is stowed with ease. You can view all your business communications through the AnswerConnect App.
How can call centre services help me?
![Arrow icon]()
Call centre services handle your customer service department. So you can use your time to focus on other areas of your business with the comfort of knowing your customers are in good hands. Capture every lead and retain positive customer relationships with a 24/7 professional virtual reception.
How do you get to know my business?
![Arrow icon]()
We learn about your business from you! During the onboarding call, we discuss your business model, objectives and customers. You can update your information through the AnswerConnect app or by contacting the client services team at help@answerconnect.com.
Can I customize how I want my calls to be handled?
![Arrow icon]()
Yes. We work with you to curate personalized scripts so we can correctly handle your calls. You can update your scripts at any time through the AnswerConnect App.
Can't find the answer to your question? Call us now: 800-700-8888 or email us at hello@answerconnect.com
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Learning, Sharing & Giving Back
These are core values of AnswerConnect. Here is a book we think you might like.
Mindset
Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
AnswerConnect customers have helped us plant