One factor that bodes well for the answering service business is significant growth in online retail businesses, which is projected to maintain double-digit growth through 2015. Most likely, increased growth in online businesses equals increased demand for answering service providers.
The United States economy, of course, has been primarily service-based for decades. And service-based businesses need ways to communicate with their customers.
An answering service or call center can generate leads for a business, place and track orders for customers, answer customer questions, take messages, pass on queries to staff: services that online retail business need to provide.
Many e-business retailers won’t have the staff to handle increased calls. And frequently, new businesses focus more on their product or service, whether they’re importing goods from China or clearing rain gutters on clients’ homes; their strengths might not include working with the public. In either case, an experienced call center or answering service can help:
- Since a single call center works with multiple businesses, the service’s operating costs are distributed–making it cheaper for each client.
- An online retailer can save money and have experienced representatives interacting with their customers, building customer loyalty along with business.
- A call center can answer phones 24 hours a day, seven days a week, 365 days per year. Most business owners are available only during business hours.
An answering service boosts a company’s customer service and professionalism. And it’s attainable, even for a new start-up.
