24/7 healthcare answering
services.
Help more patients around the clock with
professional, people-powered support.
What is a healthcare answering service?
A healthcare answering service is a HIPAA-compliant patient service solution. The service provides healthcare practices with a team of virtual receptionists to answer calls and schedule appointments.
Our professional, empathetic receptionists engage with your patients 24/7 to give you time to focus on managing your practice.
The top features of an answering service for healthcare companies.
24/7 patient service
Give patients professional support from a team of virtual receptionists, 24 hours a day.
Live chat answering
We can answer chats on your website just like we do your calls.
Lead qualification
Capture and qualify callers’ needs and convert more leads to customers.
Appointment booking
Book more appointments and grow with secure appointment scheduling.
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers for a personalized experience.
![Manage calls]()
Manage your calls
Busy? Have an important meeting? We've got you covered.
The voice (and ears) of your practice.
Our friendly receptionists are an extension of your practice.
From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to support your healthcare patients.
1.Let's talk.
Tell us about your healthcare practice, your customers and your goals. We work with you to create call flows to give your clients the best experience.
2.Let us handle your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of every customer interaction via our app, SMS, or
email.
App features.
Support callers day
and night.
At AnswerConnect our healthcare answering service offers after hours support for medical professionals.
Enjoy your evenings, weekends and vacations knowing your calls
are being answered, and your patients are being supported.
Voted best answering service by Forbes.
Book consultation
You’re in good company.
“AnswerConnect has been a blessing. My offices are running more smoothly and most importantly, my patients are receiving 24 hour service, 7 days a week. They're speaking to a kind, live voice on the phone.
“Crystal is a rockstar! We are onboarding and writing scripts for our medical office. She really knows her stuff and is able to quickly cricially think through all we are asking!
Hear how we sound.
00:0400:00
To hear how we could answer your calls, enter your
details and call us for free.
To hear how we could answer your calls, call us for
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By submitting this form you agree to our privacy policy.
We may email, text or call you to follow up. You can opt-out any time.
FAQs.
Can I access recordings or transcripts of calls taken by the healthcare answering service?
![Arrow icon]()
Yes, we transfer all call information to you as a message via email, SMS or the AnswerConnect App. And with a range of CRM integrations, you can get the message directly in your chosen practice-management software. That means no extra admin on your side!
Is your healthcare answering service available 24/7? Does it cost more?
![Arrow icon]()
No, all our pricing plans include a 24/7 service that’s based on the amount of minutes used. All calls are treated the same, no matter what time your patients call.
How do I know how many minutes I've used?
![Arrow icon]()
Log into your online portal and click the Reports tab to see how many minutes you’ve used. And if you notice you’re using more/fewer minutes than expected, you can upgrade or downgrade your plan at any time.
Why should my practice hire a healthcare answering service instead of a call center or in-house staff?
![Arrow icon]()
Call centers often don’t offer the same flexibility of an answering service. Plus, relying on a fixed-location call center leaves you vulnerable to localized power outages. Our live receptionists work from home across the United States.
Are you a HIPAA-compliant answering service?
![Arrow icon]()
Absolutely. You can set your answering service to be HIPAA-compliant in your online portal here. Please note, however, that with HIPAA-compliance enabled, you won’t be able to activate our call recordings feature.
Can't find the answer to your question? Call us now: 800-700-8888 or email us at sales@answerconnect.com
See pricing.
Find the right plan for your business.
By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.
Learning, Sharing & Giving Back.
These are the core values of AnswerConnect. Here is a book we think you might like.
The Compound Effect: Jumpstart Your Income, Your Life, Your Success
Darren HardyLittle decisions we make every day can have a big impact on our lives and success.
The Compound Effect shows how small actions can reap major rewards.
AnswerConnect customers have helped us plant