Urgent call handling for emergencies.

Address urgent calls efficiently with 24/7 business call-handling services.

Plans & Pricing
Virtual receptionist

Provide 24/7 rapid response.

When urgent calls come in, we’ve got you covered. During your account setup, we help you create an action plan to ensure emergency calls are handled smoothly and professionally.

While we're not a substitute for emergency services, we're your go-
to for handling urgent business calls with ease and efficiency.

Virtual receptionist on computer

The top features of an urgent call
handling service.

  • 24/7 customer service

    Give your customers 24/7 professional support with a team of virtual receptionists.

  • Lead qualification

    Capture and qualify caller’s needs and convert more leads to customers.

  • Live chat answering

    We can answer chats on your website just like we do your calls.

  • Appointment booking

    Fill your calendar and take control of your schedule with secure appointment scheduling.

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Urgent call handling matters.

90%

of consumers consider issue resolution as their most crucial customer service concern.

Source: KPMG
Make a great impression

Why it works.

  • Always available

    Always available

    Be there for your prospective customers. Anywhere, anytime.

  • Lead capture

    Capture every lead

    Never miss an opportunity
    when clients call.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognize your returning callers for a personalized experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting? We've got you covered.

The frontline of your business.

The best urgent-call handling service is the one that can handle the unique challenges of your business. Our friendly receptionists are an extension of your team.

From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to give your customers consistently professional service.

  • 1.Let’s talk.

    Tell us about your business, your customers and your goals. We work with you to create call flows to give your clients the best experience.

  • 2.Let us handle your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of your interactions via our app, SMS, or email.

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You’re in good company.

We run a large franchise organization and our call volume is high. There are also constant changes needed to our script. Without fail, those needs and demands are met in a professional manner, every single time.

The agents follow the script and provide great service to our customers, but more importantly, they ALWAYS answer phone calls and never let them ring for long periods of time. That is exactly what we needed for our after-hours and emergency service. AC has yet to NOT deliver

Brett McMenimon
The Flying Locksmiths

AnswerConnect is my secret weapon to success in my sole practitioner law firm. 24 hours a day, holidays and weekends included, operators professionally take calls from my online advertising, screen each caller for basic eligibility and provide me with an email detailing that person's name, number and email address. For $350 a month, I save thousands over having a receptionist or employees answer these calls.

Meaghan Adams
Meaghan Adams Law
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After-hours call handling.

Give yourself the peace of mind that every call is being answered 24/7. Our team of trained receptionists follow the protocols you have in place to ensure emergency calls are handled efficiently 24/7.

Whether urgent calls come in after-hours, on weekends or while you’re on vacation, know they’re being dealt with in accordance to your preferences.

See plans
female receptionist with headset

FAQs.

  • What defines an urgent call and how do you handle them? arrow icon

    Urgent calls are defined differently by every industry. Because of this, custom call-handling protocols are specified on an account-by-account basis. Our receptionists handle your urgent calls the way you want us to.

  • Can I customize the call script response for different types of urgent calls? arrow icon

    Yes. During your account set-up, we can help you create different call-handling scripts. You can update these at any time through the AnswerConnect app or by contacting our client support team.

  • How do you ensure availability for urgent calls 24/7? arrow icon

    We have receptionists working 24/7 across different time zones in the US. Receptionist shifts are rotated to ensure there is cover for every call around the clock. However, in extremely busy periods, calls may be transferred to a member of our call answering team in Canada or the UK.

  • What industries do you support for urgent call handling? arrow icon

    We handle calls across a variety of industries. Whether you’re an IT business, law firm, medical office or maintenance management, we’ve got you covered. For more information visit our industries page.

  • Can I track the performance of urgent call handling? arrow icon

    Yes. Through the AnswerConnect app, you can view call transcripts and listen to your urgent calls back. The app makes it easy for you to leave feedback to our receptionists, or update your preferences in real time.

Can't find the answer to your question? Call us now: 800-700-8888 or email us at sales@answerconnect.com

See pricing.

Find the right plan for your business.

By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.

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Choose your plan.

Every plan comes with 24/7 coverage and
a suite of powerful services.

  • Entry

    200 minutes

    $350 per month

    + $49.99 setup fee

    • Real people, 24/7
    • Basic scripting
    • CRM integrations
    • Desktop & mobile app
    Sign up

    $2.50 per additional minute

  • Best value badge
    Growth

    300 minutes

    $395 per month

    No setup fee

    • Real people, 24/7
    • Customizable scripting
    • CRM integrations
    • Desktop & mobile app
    • Live chat support
    Sign up

    $1.85 per additional minute

  • Standard

    400 minutes

    $575 per month

    + $49.99 setup fee

    • Real people, 24/7
    • Customizable scripting
    • CRM integrations
    • Desktop & mobile app
    • Live chat support
    Sign up

    $1.85 per additional minute

|View larger plans
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There is no charge for the first 30 interactions under 30 seconds per billing cycle.
All interactions are rounded up to the nearest minute and billed in 1 minute increments.

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