An automated phone answering service blends the high-tech convenience of an automated system with a human touch. Businesses will find a contact center more than capable of fulfilling their customers’ needs for both efficiency and warmth.
Our parents had their “When I was kid…” stories involving long walks to school in seven-foot snowdrifts. Our hardship stories to relate to the next generation are more along the lines of, “When I was kid, we had to wait 20 minutes in line just to purchase an movie ticket.”
There is no denying automated services make our lives easier. ATM machines are much more preferable to standing in line for a bank teller. The same goes for airport check-in kiosks and self-checkout stands in grocery stores. Cars that parallel park themselves are the height of luxury. Streaming movies are perfect for those days when you just want to stay home. E-readers can download new books the moment they hit the shelves.
However, as convenient as most of these services and technologies are, there are times when they fail. Technical issues strike even the most sophisticated machinery. Situations arise outside of the norm when communication with a human being is necessary. Or sometimes you just need a conversation with a knowledgeable movie clerk or to feel the pleasure of cracking open a new book.
An answering service, by its nature, meets the criteria for automated convenience. With a bank of operators available 24/7, customers can reach someone no matter the time without long hold periods. They can place orders, book appointments, have their questions answered.
And yet, because it is a human being they are talking to, customers are able to enjoy the type of warm, personable service only a human can give.
