To business owners, one benefit of having access to a contact center anywhere is that business can flourish without your constant attention.
A recent survey found that most business owners work at least 50 hours per week, with 25% of entrepreneurs logging more than 60 hours a week. That’s around twice the national average of 33.8 hours per week.
Running on empty, just trying to get through the day: We’ve all been there, and that is not the best way to function. It’s inefficient at best. It’s life-threatening at worst. Last April’s reports of sleeping air traffic controllers are by no means isolated incidents. Doctors, truckers, machinists and commercial pilots can share hair-raising stories of what overwork and lack of rest does to performance.
Consider, too, that heart disease is the top cause of death in the U.S., and work stress is a contributing factor in that. A frenzied work pace is unsustainable.
Working smarter—particularly by using a contact center to manage call volume and customer contact—lets an business owners reallocate their mental resources for more creative, strategic or higher-level tasks.
With a contact center fielding calls, you’re no longer tethered to a desk, constantly interrupted. A trained, experienced representative is taking your business calls seriously while you take care of other business. The service doesn’t know if you are in a meeting, brainstorming, decompressing at the gym or even taking a quick nap. (Napping “on-the-job,” by the way, may still carry the onus of being a slacker pastime, but studies demonstrate that napping can increase memory, learning capability and even heart health.)
Work becomes more efficient, creative, vibrant, accurate, fun—basically, smarter—when you’re able to stay focused and recharged. That goes for employees and employers alike. And with contact centers managing overflow, that’s an attainable goal.
