We can spend all the money in the world on advertising. We can tell you until we’re blue in the face about our great customer service, professionalism and reliability. But there’s just no better marketing than word-of-mouth. Recently, a potential client reached out to one of our long-time customers, Jim Bolain of Sun Digital Inc. for a referral. Jim was kind enough to share the interaction:
We are considering using AnswerConnect for after-hours answering of our help-desk phone number in support of the global users of our aviation maintenance records management system. They have provided you as a reference. Can you very briefly answer the following questions?
- What type of calls are you receiving (sales orders, customer support, help desk, …)?
Sales, Help Desk and Customer Inquiry. - Do you receive after-hours calls? Yes, 24/7/365
- If receiving support or help desk calls, are you using the live call relay feature? Yes
- Are you happy with the service from Answer Connect? Yes, for over 2 years.
- Are your customers happy with the service from Answer Connect? Yes, love the fact they can talk to a person!
- Are your customers aware that they are calling a ‘service’? No, they answer just like one of our front desk staff that route calls in house and you can script exactly how you want them to answer and handle.
- If AnswerConnect could improve in one area, what would it be? Honestly, I can’t think of any issue today that I would want to change. If I did have any concerns when we started, they were addressed immediately. They’ve filled a large gap for us, coming from a voice mail system or having a staff person on call just for phones. I can now tell clients a “human being” always answers our phones. That is a big plus coming from an Information Technology company in our area. I even have our system setup on heavy volume days to forward overload calls to them and they capture. This is a major plus.
A wholehearted “thank you” to Jim for the high praise and for letting us share! Feedback like this is what keeps us always striving to provide the best service possible to our clients.