A live phone answering service understands that unique situations require unique handling, and that true service is not one-size-fits-all. While detailed questions may be necessary for one business, this could be off-putting to customers of another. Ever try casually browsing for a car on a car lot with a particularly competitive staff? At one point, great customer service becomes overbearing. At the same time, we’ve all experienced the frustration of the non-existent salesperson when we’ve needed help. The same holds true for answering services.
Some businesses need nothing more than a warmer alternative to an answering machine, someone to take accurate messages and pass them along. An answering service is a natural fit, with its round-the-clock, friendly remote operators ready to greet callers, verify all information and relay each message with courteous efficiency.
Then there are those businesses, such as law firms and medical offices, that require an inbound call center to obtain sensitive or complicated information from potential clients. The same operators proficient at taking basic messages are well-versed in HIPAA guidelines. They’re adept at maintaining a balance between empathy and professionalism, while gathering as much detailed information as the client needs.
If a company needs even greater expertise, they can have their calls handled by dedicated agents assigned exclusively to their account. Dedicated agents receive thorough training in every aspect of the business they represent. Businesses can consider these operators an extension of their office. They are as knowledgeable as an on-site employee, but without the overhead cost.
A live phone answering service is not a one-dimensional service. Its many areas of customization allow it to stretch and conform to any business. Whether you want a simple messaging service or a legal intake team, a call center could be a perfect fit.
