Find out more about the services that make up AnswerConnect.
What are IVR companies? How are they different to a live answering service? Chances are, you’ve just asked yourself that very question and you’re wondering whether either are a viable...
No one likes to feel rushed. Part of the beauty of calling a business and talking to a live person is just that: talking. We want to feel our problems...
A live phone answering service understands that unique situations require unique handling, and that true service is not one-size-fits-all. While detailed questions may be necessary for one business, this could...
I lost my voice today. Well, it’s not completely gone. I can talk; I just sound like the Crypt Keeper. This cramps my style as a remote call center operator....
If your business wants to stand out from the crowd, don’t always chase your customers. Instead, try a more subtle approach that draws customers to you—and have an inbound call...
Inbound call centers offer much more than just message taking. Here's the 4 services you should expect from your inbound call center.
Facing a company’s customer-service department, especially through a phone answer service, most consumers prefer—make that “demand”—interacting with a human being who really sounds like a human being. People aren’t satisfied...
Rather than paying employees to stand by phones that may or may not ring, companies can partner with a telephone answer service and put on-call operators in touch with customers only...