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Facing a company’s customer-service department, especially through a phone answer service, most consumers prefer—make that “demand”—interacting with a human being who really sounds like a human being. People aren’t satisfied...
Rather than paying employees to stand by phones that may or may not ring, companies can partner with a telephone answer service and put on-call operators in touch with customers only...
Is your business overwhelmed by constant calls, causing chaos instead of opportunities? Missed calls, frustrated clients, and the risk of losing business—imagine the impact on your brand. If handling a...
By using ever-evolving phone answering service software, answering services are more than holding their own in a virtualized business world. Cloud-based technology–delivering and using software as a service, storing data,...
A phone answering service for small business shouldn’t be viewed as separate from the business it represents, but rather as intrinsic as a business’ mission statement or logo. Business owners...
An automated phone answering service blends the high-tech convenience of an automated system with a human touch. Businesses will find a contact center more than capable of fulfilling their customers’...
Contact center technology has always had two major components: a way to intercept calls and a way to take messages (or otherwise meet customers’ needs). Pre-World War II, call centers...
To business owners, one benefit of having access to a contact center anywhere is that business can flourish without your constant attention. A recent survey found that most business owners...