In today’s world of ecommerce and mobile technology, opportunity can come any time, from just about anywhere. For small and medium-sized businesses, it can be challenging to keep up. Fast customer support is more important than ever. That’s why we developed Active Response to help our customers handle the 24/7 business cycle and to be at the ready when they’re needed.
Why is Active Response Important?
For small and medium-sized businesses, it can be difficult to keep up with the demands of a 24/7 business cycle. Active Response ensures that businesses can provide fast customer support to customer interactions, whether it’s a website click, a calendar appointment, or an inquiry through email. By taking immediate action—like confirming appointments, responding to support emails, or qualifying leads—businesses can maintain customer engagement and stay competitive around the clock. Active Response keeps businesses open and responsive, day or night, ensuring no opportunity is missed.
” Active Response helps businesses engage with their customers as and when they’re required. This gives them a huge competitive advantage against other vendors in the market who can’t guarantee the same response rate. In today’s competitive landscape, if you don’t have fast customer support, you’ll fall behind, quick. ” Natalie Ruiz – AnswerConnect CEO
An Active Response is an action triggered by a certain event. Here are a few examples:
- A customer clicks a button on your site, generating an Active Response. We call them within two minutes and let them know a specialist will be in touch soon.
- You have an appointment on your calendar for tomorrow. We call the party to confirm.
- A customer emails your support address. In response, we call your technician to let them know there’s a problem.
- You run a radio ad asking customers to text a marketing number. We respond with a phone call, ask a few questions, and forward the best leads to you.
You can even provide us with a list of clients or prospective clients you need called. We’ll create an Active Response for each one and our agents will work down the list, gathering lead-qualifying information. We can email you their answers or transfer the best leads through to your cell phone.
With AnswerConnect, your business is never closed. We’re ready to answer, day or night, whenever your customers contact you. Best of all, Active Response is included free with your AnswerConnect plan.
Do you want to find out more about how we can help your business grow?
