Discover how to use the power of empathy in your customer service. Build trust and improve customer retention with empathetic customer service experiences.
Ready to start and grow a small business in Canada? From legalities to marketing, you’ll find everything you need for a successful launch. Read our guide here!
Improving business productivity can mean the edge you need over your competition.
Could a call forwarding service help grow your business? Our guide explores the what, how and why of call forwarding (with real examples of how it works).
Looking for the USP to differentiate you from your competitors? Discover why 24/7 customer service is crucial to stand out and grow your business.
While it can help your business, you need to understand the limits of AI for customer connection. Read on to find out how.
This month, we partnered with the Arbor Day Foundation. So what does the organization do and how do they do it?
What's the right type of chat for your business? Explore the uses and drawbacks of chatbots vs live chat.