Plans & Pricing

Business tips, research, articles & more.

Answerconnect cover

Make a Ringing First Impression

We’ve all heard of the importance of first impressions. Dr. Susan Krauss Whitbourne, in a Psychology Today article, states “The first thing you learn about someone influences everything else you...

Terri Phillips
3 min read
Answerconnect cover

When to Type and When to Pick Up the Phone

AnswerConnect’s 24/7 availability depends heavily on a flexible workforce. We fully embrace the concept of remote work; some of our employees work in the office, some work from home and...

Terri Phillips
4 min read

Etiquette Tips for Chatting and Video

Okay, we admit it. We’re biased when it comes to communicating by phone. We’ve honed our phone etiquette and communication skills razor sharp. Not everyone, however, is as comfortable talking...

Terri Phillips
3 min read

Client Spotlight: Leather Pros Inc.

“Have you wondered what the best way to take care of  leather furniture or auto leather is?” asks Denene Collins, VP of Leather Pros Inc. I’m not going to lie,...

Terri Phillips
2 min read

From One Customer to Another

We can spend all the money in the world on advertising. We can tell you until we’re blue in the face about our great customer service, professionalism and reliability. But...

Terri Phillips
2 min read

Client Spotlight: Lunar Ink

Samantha Moon founded Lunar Ink, an online wedding invitation and stationary boutique, after a potentially sobering realization: “I wasn’t very satisfied with my wedding.” So she made it her business...

Terri Phillips
6 min read
Answerconnect cover

Message Tips: Get into Specifics

There is nothing more frustrating than receiving a partial message, especially if it raises more questions than it answers. Who is this person? Am I supposed to call them back?...

Terri Phillips
3 min read

Client Spotlight: Reynaud Chiropractic

Dr. Jim Reynaud approaches his practice, Reynaud Chiropractic, and his patients’ health through a collaborative, holistic approach: self-care, healthy food, consistent exercise, spirituality, spinal manipulation, and utterly pragmatic advice. Discussing...

Terri Phillips
7 min read