By using ever-evolving phone answering service software, answering services are more than holding their own in a virtualized business world. Cloud-based technology–delivering and using software as a service, storing data,...
A phone answering service for small business shouldn’t be viewed as separate from the business it represents, but rather as intrinsic as a business’ mission statement or logo. Business owners...
An automated phone answering service blends the high-tech convenience of an automated system with a human touch. Businesses will find a contact center more than capable of fulfilling their customers’...
Contact center technology has always had two major components: a way to intercept calls and a way to take messages (or otherwise meet customers’ needs). Pre-World War II, call centers...
To business owners, one benefit of having access to a contact center anywhere is that business can flourish without your constant attention. A recent survey found that most business owners...
Any answering service business has a lot of factors to consider when estimating business growth in coming years. One factor that bodes well for the answering service business is significant...
The operator service used in businesses today echoes the small-town operator service of the 19th Century, but with modern-day innovations. I heard the Muzak version of Jim Croce’s “Operator” while...
In the challenging landscape of small business, where each missed call can represent a lost opportunity, the role of a receptionist is pivotal. However, traditional in-house receptionists can pose challenges...