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The job description of a typical answering service says it handles calls for you. That’s an UNDERSTATEMENT. And if you’ve been ignoring the need for one because you think it’s...
AnswerConnect’s 24/7 availability depends heavily on a flexible workforce. We fully embrace the concept of remote work; some of our employees work in the office, some work from home and...
Discover our top hacks and actionable items to improve your phone call etiquette.
On March 31st, at 10 a.m., AnswerConnect employees gathered in the parking lot of the Pelican Pub Brewery at Cape Kiwanda. We were joined by hundreds of other volunteers carrying...
AnswerConnect leads are in a unique position: They’re in charge of several hundred remote workers. Some managers may quail slightly at the thought of managing a distributed workforce. After all,...
Is your business overwhelmed by constant calls, causing chaos instead of opportunities? Missed calls, frustrated clients, and the risk of losing business—imagine the impact on your brand. If handling a...
Inbound sales representatives stand at a business’ front lines, informing their customers’ first impressions (and second, and third, and fourth). A business could have all its other external elements working...
Customer service makes or breaks businesses. Are you providing 24/7 call coverage?