Business Tips.

Discover how to use the power of empathy in your customer service. Build trust and improve customer retention with empathetic customer service experiences.

Understand the difference between inbound and outbound calls, and find out which is right for your business strategy. Take the quiz and learn today.

Ready to start and grow a small business in Canada? From legalities to marketing, you’ll find everything you need for a successful launch. Read our guide here!

Discover how to generate sales leads. Learn how to attract and nurture potential customers to grow your business with our comprehensive guide for entrepreneurs.

Everyone makes mistakes, but in business, those errors could cost you. Here are the top 11 customer service mistakes and tips to avoid them in your business.

Getting a lot of calls? Without the right systems in place, it can feel overwhelming. Find out how to handle large call volumes with ease. Read more

Discover how poor call handling can harm your business reputation and damage sales. Plus, learn actionable tips to improve your customer service today.

Customer service is an art. Thankfully, there’s a wealth of customer service books to hone yours. We’ve selected the top 15 you must read to up your game.