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Find the latest advice, tips and solutions from the world of business and tech.

Man on the phone providing assistance to a client.

How to improve call handling skills

It is said that if a person has a positive experience with a brand, they’ll tell one friend, but if they have a bad experience, they’ll tell three. And the first...

Terri Phillips
5 min read
A man talking in the phone and doing work

What will work look like post-pandemic?

After nearly a year of “lock-down” and with vaccines arriving, companies are starting to consider what a return to the office will look like. Or, in many cases, if it...

Terri Phillips
4 min read