Read the latest news stories from AnswerConnect.
Julie Fritzner has led a dedicated team one of AnswerConnect’s major accounts for the last year and a half or so. Her husband, Aaron, has worked at Camping World for...
Our Client Web Access application lets you view and edit your staff directory and script or view and pay your bill, for example. You can also read your messages and...
Wondering about a term or acronym we’ve used? Want to get your live answering account firing on all cylinders? Like to find out answers for yourself, day or night? If...
Virginia lives and works in Prineville in central Oregon. “Great customer service is about listening to understand what the caller needs and balancing that with what the client has asked...
Laurie Thom, who has been with us for nearly five years, is a mentor on one of our dedicated accounts. She says her role is to be “a resource for...
Lalani Sanchez moved from Hawaii to San Antonio in June 2013 when her husband (a Sergeant in the U.S. Army) was stationed in Texas, she still starts her sales calls...
Born and raised in Chicago, Letty now lives and works in El Paso. “I like the smaller towns,” she says. After starting out as a bilingual CX Specialist, taking calls...
A native Texan, Thomas traveled to Guadalajara, Mexico in the late 1970s after his first year of university studies in the U.S. The trip turned out to be a life-changer—he...