Good news! You can now listen to recordings of your calls right in Client Web Access. These recordings are two-way, with both your caller and our receptionist included. Until now,...
Flipping the script on call center job location When AnswerConnect was founded in 2002, we ran a pretty typical call center. We filled our customer service job openings from the...
Jennifer lives with her husband Kevin and two young daughters in Mount Airy, North Carolina, near the border with Virginia. Mount Airy is small—home to just over 10,000 people—but it...
Turns out there are several traits that make you more likely to be a successful entrepreneur.
Welcome to a world where time is of the essence and convenience reigns supreme. In the realm of modern business, efficiency is not just a luxury; it’s a necessity. Enter...
In early 2015, Everlyn had a difficult decision to make. Her husband had passed away a couple of years earlier, leaving her to raise their three children on her own....
Our clients partner with us when they need a cost-effective, reliable way to provide telephone customer service around the clock. The question is—how do they get their calls to us?...
Our remote virtual receptionists are at the heart of what we do, answering calls for our clients around the clock with a friendly, professional voice. Whether they’re based in Oregon...