Our clients often ask us how our virtual receptionists know what to say when a call comes in. When a call comes in for your business, our system sends...
Every month, we send out about 12,000 notices to our clients. We used to mail paper for these billing reminders and other messages—the equivalent of a five-foot-tall stack, month in...
If you’re an AnswerConnect customer, you probably already know that you can sign into our Online Access system to see your messages or pay your bill. Online Access offers more...
In today’s world, a business without a website is practically invisible. According to a recent survey, 88% of consumers research online even if they eventually buy in person. But not...
Virginia lives and works in Prineville in central Oregon. “Great customer service is about listening to understand what the caller needs and balancing that with what the client has asked...
Laurie Thom, who has been with us for nearly five years, is a mentor on one of our dedicated accounts. She says her role is to be “a resource for...
Lalani Sanchez moved from Hawaii to San Antonio in June 2013 when her husband (a Sergeant in the U.S. Army) was stationed in Texas, she still starts her sales calls...
Born and raised in Chicago, Letty now lives and works in El Paso. “I like the smaller towns,” she says. After starting out as a bilingual CX Specialist, taking calls...