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I lost my voice today. Well, it’s not completely gone. I can talk; I just sound like the Crypt Keeper. This cramps my style as a remote call center operator....

If your business wants to stand out from the crowd, don’t always chase your customers. Instead, try a more subtle approach that draws customers to you—and have an inbound call...

Inbound call centers offer much more than just message taking. Here's the 4 services you should expect from your inbound call center.

Facing a company’s customer-service department, especially through a phone answer service, most consumers prefer—make that “demand”—interacting with a human being who really sounds like a human being. People aren’t satisfied...

Rather than paying employees to stand by phones that may or may not ring, companies can partner with a telephone answer service and put on-call operators in touch with customers only...

Is your business overwhelmed by constant calls, causing chaos instead of opportunities? Missed calls, frustrated clients, and the risk of losing business—imagine the impact on your brand. If handling a...

By using ever-evolving phone answering service software, answering services are more than holding their own in a virtualized business world. Cloud-based technology–delivering and using software as a service, storing data,...

A phone answering service for small business shouldn’t be viewed as separate from the business it represents, but rather as intrinsic as a business’ mission statement or logo. Business owners...