Contact center technology has always had two major components: a way to intercept calls and a way to take messages (or otherwise meet customers’ needs). Pre-World War II, call centers...
To business owners, one benefit of having access to a contact center anywhere is that business can flourish without your constant attention. A recent survey found that most business owners...
Any answering service business has a lot of factors to consider when estimating business growth in coming years. One factor that bodes well for the answering service business is significant...
The operator service used in businesses today echoes the small-town operator service of the 19th Century, but with modern-day innovations. I heard the Muzak version of Jim Croce’s “Operator” while...
In the challenging landscape of small business, where each missed call can represent a lost opportunity, the role of a receptionist is pivotal. However, traditional in-house receptionists can pose challenges...
Answering services for businesses are designed to seamlessly join with the company they represent. Remote phone associates answer the phone in a company’s name and follow customized scripts and phrases....
Answering service software has forever changed the face of the call center. Where “inbound call center” once brought to mind a large office building honeycombed with uniform cubicles, virtual call...
By 2050, a Spanish answering service will be less of a commodity and more of an absolute necessity. The Hispanic community is the fastest growing minority group in the country,...