Your calls are not recorded by default, but you can simply turn call recording on with no additional charge.
If you do choose to record your calls, be aware that under current law we are obligated to inform callers that the call is being recorded.
How to activate and deactivate call recording
- Open your AnswerConnect app
- Select Settings
- Select Business Lines
- Choose the number you want to turn call recording on or off for
- Click More
- Slide the call recording toggle to active and deactivate call recording
Please note: If you have multiple numbers, you will need to control the call recording for each of them individually.
How to access call recordings
You can access call recordings from the Inbox tab in your AnswerConnect app.
- Open your AnswerConnect app
- Select Inbox
- Click the call you want to listen to
- Once on the message, you will see a button to play the call recording
If you have any further questions about the Call recording feature, please contact our Client Services at clientservices@answerconnect.com or 800-531-5828.