Your calls are not recorded by default, but call recording is available upon request at no additional charge.
If you do choose to record your calls, be aware that under current law we are obligated to inform callers that the call is being recorded.
You can activate or deactivate call recording on your account at any time through your AnswerConnect Portal.
Just log in with your username and password here or by using the login button at the upper right corner of the AnswerConnect home page.
- Select Settings
- Choose Services and select the telephone number for which you want to enable call recording.*
- Click More and slide the call recording toggle switch to On.
*Note that if you have more than one sub-account, you will need to control the call recording for each sub-account individually. Choose which sub-account to manage with the dropdown at the top of the main menu on the left side of the page.
Important: This process does not directly activate the call recordings. Instead, it will trigger a task for the service team and we have to change the routing for calls to be recorded. It may take up to 24 hours for call recording to come into effect.