Absolutely. Our virtual receptionists can make outbound calls on behalf of your business. Your leads are valuable, and we help you respond quickly to maximize conversions. Outbound calls use the same pool of minutes as inbound calls.
You can trigger outbound calls in two ways:
- From a list: Provide a spreadsheet of warm leads (people who’ve shown interest or engaged with your business). We upload the list to our system and dial out.
- From an email address: Forward emails to us from a dedicated address, and share it with customers. We’ll dial out when we receive an email.
Benefits include:
- Boost lead conversion with immediate lead follow-up and qualification.
- Seamlessly transfer calls to your internal team.
- Schedule appointments directly with your sales representative – our receptionists can access your preferred calendar to book qualified leads into the right time slots with the right team member.
- Dispatch your on-call personnel when needed – our team can follow specific protocols to reach the right on-call contact for urgent or time-sensitive queries.
- Tailored call scripts ensure every outbound call supports your exact objectives, from lead follow-up to task-specific outreach.
- Set repeat attempts – if a recipient doesn’t answer, we can schedule a repeat attempt at your preferred interval (e.g. one hour later). The task will re-enter the queue and trigger another agent to try again.
- Display your preferred number – we can display your preferred local or 8xx number as the caller ID to increase answer rates and make return calls easier to manage.
Please note: Outbound calls cannot be recorded.
Ready to start outbound calling?
Contact us at clientservices@answerconnect.com or 800-531-5828 to set something up.