We employ 600+ US-based Client Experience Associates who are dedicated to handling your calls with professionalism and care. By analysing historical call volume patterns for each period of the day and night, we ensure we always have the right number of receptionists available to provide seamless support.
Our team of virtual receptionists is strategically positioned across the US to offer nationwide coverage and is flexible to scale based on demand. We prioritize assigning receptionists based on your location, ensuring a personalized and efficient experience. During peak hours, calls may overflow to other regions (such as the UK or Canada) to ensure every call is handled efficiently and promptly.
We are committed to exceptional responsiveness, ensuring your callers are greeted within four rings at least 98% of the time (usually even faster). If you’re planning a marketing campaign that may increase your call volume, please let us know! We’ll proactively allocate additional receptionists to ensure uninterrupted, high-quality service for your customers.