New York answering service and virtual receptionist.

Our New York answering service and virtual receptionist clients come to us to get an instant boost to their customer service team. We help businesses across New York state to extend their hours, provide great service by phone, email, or chat, and capture more leads.

How a virtual receptionist helps your New York business grow.

When your customers reach out to your business, what kind of experience do they have? For many companies, especially small businesses and startups, providing 24/7/365 telephone customer service is a big challenge. We make it easy.

With our live answering and virtual receptionist service on your side, your New York business will always be open. Whether you choose to use us after hours or around the clock, our receptionists give you a friendly, professional voice to answer all your calls. We help you capture and qualify more leads with less effort.

Maximize your marketing.

When you put time and money into a marketing campaign, you want to get the most return on your investment. What good is generating inbound calls and web traffic if your team isn't ready to capitalize on them? We help our clients get the maximum benefit from their marketing with live customer service, 24 hours a day.

Scalable plans.

With AnswerConnect, you're never locked into a plan. We offer a variety of answering service and virtual receptionist plans to fit your needs. If you're planning a big campaign, or your business is growing fast, we can easily provide the increased customer service capacity you need. Hiring in-house can take weeks or more. With us, more minutes are just a click or phone call away. And if you need to scale down for a seasonal cycle, it's just as easy.

Distributed network.

An answering service in your local area might sound appealing. But our network of virtual receptionists extends across the country. When your part of New York is hit by snow or some other disruption to your business, our teams are still up and running. This means a more resilient and reliable support and service department to take care of your customers.

Affordable customer service solutions.

In-house teams aren't as flexible or efficient as a virtual receptionist. To get around-the-clock coverage, or the ability to take multiple customer calls at the same time, you'd need a whole service department. You'd need office space and equipment for them to do their jobs. There's a better way! With our live answering plans, you get the minutes you need without the overhead.

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