24/7 help desk
service.
Assist callers 24/7, 365 days a year with a
team of friendly receptionists.
What is a call center
help desk?
A call center help desk is a B2B service in which a team of live receptionists assist callers on your behalf. With Level 1 Tech
Support, we can take calls and live chats 24/7 to solve technical issues.
We answer in your name and follow your customized brand scripts
in every interaction. Plus, with a team of virtual receptionists looking after your customers, you have more time to focus on you
business.
The top features
of a help desk
service.
24/7 customer service
Give callers professional support from a team of virtual receptionists, 24 hours a day.
Live chat answering
We can answer chats on your website just like
we do your calls.Lead qualification
Capture and qualify callers’ needs and convert more leads to customers.
Appointment scheduling
Book more appointments and grow with secure appointment scheduling.
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers for a personalized experience.
![Manage calls]()
Manage your calls
Busy? Have an important meeting? We've got you covered.
The voice (and ears) of your business.
The best help desk answering service is the one that can handle the unique challenges of your business. Our friendly receptionists are an extension of your business.
From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to give your customers.
1.Let's talk.
We work with you to create call
flows to give your clients the best experience.2.Let us handle your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of every customer interaction via our app, SMS, or
email.
App features.
Hear how we sound.
00:0400:00
To hear how we could answer your calls, enter your
details and call us for free.
To hear how we could answer your calls, call us for
free on the number below.
To hear how we could answer your calls, enter your
company name and call us for free.
By submitting this form you agree to our privacy policy.
We may email, text or call you to follow up. You can opt-out any time.
You’re in good company.
“WeAnswerConnect is easy to set-up and work with! They make it easy to make changes to our account based on usage, and their customer service team is always diligent when issues arise. Highly recommend for your answering service needs.
“I was curious about this company and decided to give them a call. I was able to work with Kassie Zambrano and couldn't be more impressed! Extremely professional, helpful, and polite. Definitely would recommend.
No fixed contracts.
We don’t need a commitment as we’re confident you’ll love having our team of live receptionists. But with a monthly rolling contract,
you can upgrade, downgrade, or cancel at any time.
Book a free consultation today to find out more.
Book consultation
FAQs.
Can I access recordings or transcripts of calls taken by the help desk service?
![Arrow icon]()
Yes, we pass all the call/chat information to you once the call/live chat is complete. Our systems connect to yours, so there
won’t be any extra admin involved!Is the help desk service available 24/7 and does it cost more?
![Arrow icon]()
All of our pricing plans include a 24/7 service that’s based on the amount of minutes used. So all calls are treated the same,
no matter what time your customers call.Do you provide 24/7 help desk service for small businesses?
![Arrow icon]()
Absolutely, we provide 24/7 support for small and medium-sized businesses. Taking every phone call could be huge for
your business as small and mid-sized businesses miss around 62% of calls!What common business problems indicate that I need a help desk service?
![Arrow icon]()
Phone calls are 10-15 times more likely to lead to a sale or prompt follow-up activity than a digital form. Yet many small businesses miss hundreds of calls every month. Every call matters! So if you regularly miss calls, get voicemail messages, or have to apologize to callers about service or wait times - you could benefit from a 24/7 help desk service.
Why should my business hire an outsourced help desk service for answering calls instead of a call center or in-house staff?
![Arrow icon]()
Hiring your own in-house team help desk is an option, but it tends to be more expensive than using an answering service. Recruiting, training, holidays, sick days, and adjusting your team’s size to demand requires many hours. Plus, a fixed-
location call center leaves your service vulnerable to power outages and other disruptions. Our receptionists work in a
distributed model. That means they’re protected from localized power outages and other disruptions.
Can't find the answer to your question? Call us now: 800-700-8888 or email us at sales@answerconnect.com
See pricing.
Find the right plan for your business.
By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.
Learning, Sharing & Giving Back.
These are the core values of AnswerConnect. Here is a book we think you might like.
Team Human
Douglas RushkoffOutlining how we can achieve our greatest aspirations when we work together, Team Human reminds us of the power of human connections.
AnswerConnect customers have helped us plant